Frequently Asked Questions

Entry and Exit

HOW DO I GET ENTRY TO MY UNIT?

With iwantstorage, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a iwantstorage app from either the Apple or Android app stores.

HOW DO I ACCESS THE COMPLIMENTARY Wi-Fi

Network: BT-2ZAGNF
Password: du6xEMpPGtd4mE

HOW DO I DOWNLOAD THE APP?

Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.

I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?

Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 0330 107 0279 if you require one, either before or after booking your room.

WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?

You can visit your storage unit at anytime on any day. If you are unable to access it, please contact us on 0330 107 0279 during the office hours 8am - 6pm.

Opening hours

WHEN ARE YOU OPEN?

24hours a day 7 days a week

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?

Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.

Packing and Unloading my stuff

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?

Yes we do. We have a wide variety of boxes, tape and other packing materials for sale on site.

IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?

While employees are sometimes on site, you should always plan to unload and pack your items yourself.

ARE THERE ANY STEPS TO ENTER THE FACILITY?

There is step free access

HOW CLOSE CAN I PARK TO MY UNIT?

Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.

ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?

There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

Booking my unit

CAN I BOOK ONLINE?

Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?

Yes, though it will take longer and the lowest available prices are online.

WHAT PAYMENT OPTIONS ARE THERE?

You can pay using any major debit or credit card, including American Express.

Cancelling my booking before I move in

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?

Yes you can. To cancel your booking, either log in to your iwantstorage account online, or call us on 0330 107 0279.

Moving out

I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?

The quickest way to move out is to log into your iwantstorage account online and cancel. If you require any assistance, call us on 0330 107 0279.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?

You can move out at any time. However, payments are made monthly in advance and are non-refundable.

Location of iwantstorage Bedford

WHERE IS THE IWANTSTORAGE BEDFORD FACILITY?

We are located at Struttle End, Oldways Road, Ravensden, Bedford. MK44 2RH

Contact

I WANT TO GET IN TOUCH WITH IWANTSTORAGE. HOW DO I DO THAT?

You can email us at sales@iwantstorage.com or call us on 0330 107 0279.